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Digital Enterprise's Bimodal Approach

Implementing the Dynamic component for a digital world

Among the IT operational models developed over the years, the recent release of Gartner’s Bimodal IT research is generating both excitement and confusion. Bimodal IT is not a new operational model; rather, it is a formalization of a trend that’s been evolving for the last few years as digital technologies transform corporate and government go-to-market and operations.

The demand on organisations to increase innovation rates, build greater customer intimacy, and drive more targeted initiatives through digital transformation places new demands on technology providers, including internal IT organizations. Managing stability, governance, and operating on change cycles that are directly under the control of the IT organisation is based on skills and a culture that are completely different to managing change and innovation on a daily basis.

The result is that business units are side-stepping their IT departments and using external specialist providers to deliver on their business digital transformation objectives. Unfortunately, this doesn’t work in the long run. Without true integration with the IT back-end technology services, front-end digital transformation is at risk of not delivering true value. Add the increased risk to corporate security and it’s clear that a new paradigm is required to meeting an organization’s overall objectives.

MODE 1 is the traditional IT environment, which is focused on stability, efficiency, scalability, security, core enterprise resource planning, and customer relationship management. The Mode 1 IT environment is the backbone for “systems of record” in organisations, such as billing systems and financial reporting systems.

MODE 2 is the traditional IT environment, which is focused on stability, efficiency, scalability, security, core enterprise resource planning, and customer relationship management. The Mode 1 IT environment is the backbone for “systems of record” in organisations, such as billing systems and financial reporting systems.

Bimodal IT is not a model that discards the traditional Mode 1 IT environment and all of its invaluable investments. Herein lies some of the confusion about Bimodal IT; it is not the end of traditional IT as we know it. Rather, Bimodal IT adds the dynamic component (Mode 2) that allows organisations to meet the competitive demands of the modern digital world.

We’ve all heard this exchange in a meeting: The marketing or business person says “We need this today,” and the IT person says “We can’t do it, we are not set up for this.” This is the defining moment for implementing a Mode 2 IT strategy. For an organization to become leading edge with the ability to adapt to changing market demands quickly, easily, and efficiently, it must incorporate a Mode 2 IT strategy. However, companies likely lack the culture, skills and expertise in-house to do so. Seeking these skills from their traditional IT vendors and partners results in the same problems as the internal IT department; the culture, skills, knowledge, and resources are not appropriate for this paradigm shift of delivering digital technology solutions.

The key for successfully implementing a Mode 2 IT environment is an understanding of—and expertise in— digital technologies, change management, and managed services. The most successful way to achieve this is with an enterprise-focused, pedigree Mode 2 IT solutions provider.

Once you make the decision to implement a Mode 2 IT environment, you’re likely leaping into a daily change model, building new services via experimentation and adjusting as you go, and running agile project schedules. You’ll need cross functional teams that can work together and deliver new services by building applications that consume infrastructure as code, designed with cloud security embedded, and using mobile and social technologies for distribution and engagement. Navigating in this model will require strong analytics capabilities to continually adjust direction to always achieve the best possible outcomes.

By engaging with Eaurac & Company, you’re gaining your front-end IT enterprise-grade solution with a team that provides a deep understanding of managing the use and delivery of the CORE digital technologies that allow you to compete in the fast-paced market without increasing risk

A standardization of technologies in Mode 2 IT has emerged, comprising the following: Cloud, Analytics, Mobile, Social. In addition, Gartner identifies machine learning techniques in sensor networks, and the Internet of Things (IOT). IBM identifies the four plus security (CANSS). You may hear other companies using the acronym SMAC.

We at Eaurac & Company identify the core technologies—cloud, analytics, mobile, security—as the fundamental shared resources upon which the digital infrastructure is built. Of course social networks, sensor networks, IOT and other components can be utilized by the core resources. But the principal and most valuable investment that your organization makes will be in these fundamental resources layers, which are configured for your specific business needs.

Eaurac & Company enables digital transformation and provides solutions that enhance your business strategy, workflow, application delivery, web site design and performance, customer insights, and security and compliance. The first strategic step is to move to the cloud and build your digital platform according to your business needs.


The alliance of Eaurac Company and the cloud industry leaders provides the most comprehensive set of services and tools to assess, design, and rapidly migrate either entire data centers or individual workloads to the cloud.
Whether your organization is an SMB or large enterprise, we build, optimize, and manage your digital platform with proven tooling and methodologies that adhere to governance and compliance standards for your particular business— government, financial, health care, manufacturing, retail/e-commerce, education, electronics, or publishing, just to name a few.


The sheer volume and complexity of data available to marketing teams has grown exponentially over the past few years. The variety of sources and vendor applications compound the problem of extracting real value. The fundamental challenge is how to gain valuable insights into how users consume your content and interact with your business so you can optimize your user experience and drive revenue growth.
We provide this service through professional services engagements that work collaboratively with client organizations and agnostically with vendor partners to design, build, and operate analytic solutions. Leveraging cloud services as the underlying platform foundation provides the elasticity to rapidly process data sets and deliver real-time business value.

The explosion of mobile device use is the driving force for establishing an optimal digital platform. The success of your online strategy is critical if you are to stay competitive and keep pace with the constant changes in the mobile world. Your web applications must be cloud-optimized to deliver rich and responsive customer experiences every time.
Your web site platform must be agile and powerful enough to meet unexpected demands. Whether it’s banking, e-commerce, or an emergency health situation, your customers expect detailed or rich content and rapid responses. The performance of your digital platform and application delivery—measured in seconds for page loads—will make or break your business. We maintains the performance, agility, and optimization to ensure that your customer demands are always met.

The increasing number of security breaches and the evolving threat landscape is changing the way companies think about their security requirements. Cyber crime and security-related legislation are driving change and as a result, companies are increasingly seeking outside help to manage their new reality. We have been operating online platforms for over a decade, and through this experience our Security Team has developed proven processes and tooling to efficiently asses and recommend solutions to ensure that platform risks and exposures are appropriately mitigated.

Our suite of market leading security capabilities provide end-to-end solutions for physical, virtual, and cloud servers from a single, integrated platform. Our extensive range of services, automation tools, and 24/7 Operations Teams ensures that our customers get the best support in the industry.

Our Managed Security Services are ideal where there is either a limited capability internally or where greater experience is desirable. Digital Enterprise services provide for improved efficiency and reduced internal workload as a trusted external provider.


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